Iso 9241 210

1. ISO 9241-210, Ergonomics of human-system interaction, provides guidance on human-system interaction throughout the life cycle of interactive systems. With its introduction in 2008, it revised ISO 13407, Human-centred design for interactive systems. ISO-9241-302, 303, 305, 307:2008 pixel defects.
2. The main body of this blog consists of teaching notes on design for human interaction with software based on the current international standard process, with suggestions for methods and techniques to implement it.

This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software. In the dusty institutions where usability standards gather to party with each other, ISO 9241 is a bit of a celebrity. It is widely cited by people who would be hard pushed to name any other standard, and parts of it are virtually enshrined in law in some European countries (such as the UK). ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. ISO 9241-210:2010 Human-Centred Design For Interactive Systems (love this one!) ISO 9241-171:2008 Guidance on Software Accessibility (which takes a slightly different angle to WCAG 2.0 and goes into a lot more depth. Remember that even WCAG 2.0 is an international standard under the banner of ISO/IEC ).

ISO 9241 is a multi-part standard from the International Organization for Standardization (ISO) covering ergonomics of human-computer interaction. It is managed by the ISO Technical Committee 159. It was originally titled Ergonomic requirements for office work with visual display terminals (VDTs).^[1] From 2006 on, the standards were retitled to the more generic Ergonomics of Human System Interaction.^[2]

As part of this change, ISO is renumbering some parts of the standard so that it can cover more topics, e.g. tactile and haptic interaction. For example, two zeros in the number indicate that the document under consideration is a generic or basic standard. Fundamental aspects are regulated in standards ending with one zero. A standard with three digits other than zero in the number regulate specific aspects.

The first part to be renumbered was part 10 (now renumbered to part 110).^[3] Part 1 is a general introduction to the rest of the standard. Part 2 addresses task design for working with computer systems. Parts 3–9 deal with physical characteristics of computer equipment. Parts 110 and parts 11–19 deal with usability aspects of software, including Part 110 (a general set of usability heuristics for the design of different types of dialogue) and Part 11 (general guidance on the specification and measurement of usability).

• 1Ergonomics of Human System Interaction
• 2Previous version

Iso 9241-210 Pdf

Ergonomics of Human System Interaction[edit]

The revised multipart standard is numbered in series as follows:

• 100 series: Software ergonomics
• 200 series: Human system interaction processes
• 300 series: Displays and display related hardware
• 400 series: Physical input devices - ergonomics principles
• 500 series: Workplace ergonomics
• 600 series: Environment ergonomics
• 700 series: Application domains - Control rooms
• 900 series: Tactile and haptic interactions

Within those series, the standard currently includes the following parts:

Iso 9241 210 2010

• Part 100: Introduction to standards related to software ergonomics
• Part 110: Dialogue principles
• Part 112: Principles for the presentation of information
• Part 125: Guidance on visual presentation of information
• Part 129: Guidance on software individualization
• Part 151: Guidance on World Wide Web user interfaces
• Part 143: Forms
• Part 154: Interactive voice response (IVR) applications
• Part 161: Guidance on visual user interface elements
• Part 171: Guidance on software accessibility
• Part 210: Human-centred design for interactive systems
• Part 300: Introduction to electronic visual display requirements
• Part 302: Terminology for electronic visual displays
• Part 303: Requirements for electronic visual displays
• Part 304: User performance test methods for electronic visual displays
• Part 305: Optical laboratory test methods for electronic visual displays
• Part 306: Field assessment methods for electronic visual displays
• Part 307: Analysis and compliance test methods for electronic visual displays
• Part 308: Surface-conduction electron-emitter displays (SED)
• Part 309 (TR): Organic light-emitting diode (OLED) displays
• Part 310 (TR): Visibility, aesthetics and ergonomics of pixel defects
• Part 400: Principles and requirements for physical input devices
• Part 410: Design criteria for physical input devices
• Part 910: Framework for tactile and haptic interaction
• Part 920: Guidance on tactile and haptic interactions

ISO 9241-110[edit]

(formerly ISO9241-10, withdrawn) Dialogue principles (2006)

In 2006, it revised ISO 9241-10:1996, Ergonomic requirements for office work with visual display terminals (VDTs) -- Part 10: Dialogue principles.^[3]

This part deals with general ergonomic principles which apply to the design of dialogues between humans and information systems:

• suitability for the task,
• suitability for learning,
• suitability for individualization,
• conformity with user expectations,
• self-descriptiveness,
• controllability, and
• error tolerance.

ISO 9241-210[edit]

(formerly ISO 13407, withdrawn) Human-centred design processes for interactive systems (1999)

ISO 9241-210, Ergonomics of human-system interaction, provides guidance on human-system interaction throughout the life cycle of interactive systems.^[4]

With its introduction in 2008, it revised ISO 13407, Human-centred design for interactive systems.^[5]

ISO-9241-302, 303, 305, 307:2008 pixel defects[edit]

Of particular interest to the lay computer user are the definitions of flat-panel TV and monitor pixel defects provided in the ISO-9241-3xx series of standards (which renders obsolete ISO 13406-2). These identify three classes for measuring pixel defects in flat panel monitors:

• Class 0 panels are completely defect-free, including no full pixel or sub-pixel defects.
• Class 1 panels permit any or all of the following:
  • 1 full bright (“stuck on white”) pixel
  • 1 full dark (“stuck off”) pixel
  • 2 single or double bright or dark sub-pixels
  • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)
• Class 2 panels permit any or all of the following:
  • 2 full bright pixels
  • 2 full dark pixels
  • 5-10 single or double bright or dark sub-pixels (again, depending on the number of each; no more than 5 bright (“stuck on”) subpixels are permitted).
• Class 3 panels permit any or all of the following:
  • 5 full bright pixels
  • 15 full dark pixels
  • 50 single or double sub-pixels stuck on or off

(allowed pixed defects per 1 (one) million pixels in the TFT/LCD matrix)

As of 2010, most premium branded panel manufacturers specify their products as Class 0, expecting a small number of returns due to early failure where a particular item fails to meet Class 0 but would meet Class 1. Budget panel manufacturers tend to specify their products as Class 1^{[citation needed]}. Most premium branded finished product manufacturers (retail TVs, monitors, Laptops, etc.) tend to specify their products as meeting Class 1 even when they have a Class 0 specified panel inside. Some premium branded finished product manufacturers have started to specify their products as Class 0 or offer a Class 0 guarantee for an additional premium.^[6][7][8]

Previous version[edit]

ISO 9241 was originally titled Ergonomic requirements for office work with visual display terminals (VDTs) and consisted of the following parts:

• Part 1: General introduction
• Part 2: Guidance on task requirements
• Part 3: Visual display requirements
• Part 4: Keyboard requirements
• Part 5: Workstation layout and postural requirements
• Part 6: Guidance on the work environment
• Part 7: Display requirements with reflections
• Part 8: Requirements for displayed colors
• Part 9: Requirements for non-keyboard input devices
• Part 10: Dialogue principles
• Part 11: Guidance on usability
• Part 12: Presentation of information
• Part 13: User guidance
• Part 14: Menu dialogues
• Part 15: Command dialogues
• Part 16: Direct manipulation dialogues
• Part 17: Form filling dialogues
• Part 20: Accessibility guidelines for ICT equipment and services

ISO 9241-1[edit]

Part 1: (1997) Ergonomic requirements for office work with visual display terminals (VDTs) - General IntroductionThis part introduces the multi-part standard ISO 9241 for the ergonomic requirements for the use of visual display terminals for office tasks and explains some of the basic underlying principles. It provides some guidance on how to use the standard and describes how conformance to parts of ISO 9241 should be reported.

ISO 9241-2[edit]

Part 2: (1993) Guidance on task requirementsThis part deals with the design of tasks and jobs involving work with visual display terminals. It provides guidance on how task requirements may be identified and specified within individual organisations and how task requirements can be incorporated into the system design and implementation process.

ISO 9241-3[edit]

Part 3: (1993, deprecated) Visual display requirementsThis part specifies the ergonomics requirements for display screens which ensure that they can be read comfortably, safely and efficiently to perform office tasks. Although it deals specifically with displays used in offices, it is appropriate to specify it for most applications that require general purpose displays to be used in an office-like environment.

ISO 9241-4[edit]

Part 4: (1998) Keyboard requirementsThis part specifies the ergonomics design characteristics of an alphanumeric keyboard which may be used comfortably, safely and efficiently to perform office tasks. Keyboard layouts are dealt with separately in various parts of ISO/IEC 9995: 1994 Information Processing - Keyboard Layouts for Text and Office Systems

ISO 9241-5[edit]

Part 5: (1998) Workstation layout and postural requirementsThis part specifies the ergonomics requirement for a Visual Display Terminal workplace which will allow the user to adopt a comfortable and efficient posture.

ISO 9241-6[edit]

Part 6: (1999) Environmental requirementsThis part specifies the ergonomics requirements for the Visual Display Terminal working environment which will provide the user with comfortable, safe and productive working conditions.

ISO 9241-7[edit]

Iso 19011 Pdf Free

Part 7: (1998, deprecated) Display requirements with reflectionsThis part specifies methods of measurement of glare and reflections from the surface of display screens, including those with surface treatments.

ISO 9241-8[edit]

Part 8: (1997, deprecated) Requirements for displayed colorsThis part specifies the requirements for multicolour displays which are largely in addition to the monochrome requirements in Part 3.

ISO 9241-9[edit]

Part 9: (2000) Requirements for non-keyboard input devicesThis part specifies the ergonomics requirements for non-keyboard input devices which may be used in conjunction with a visual display terminal. It also includes a suggestion for a user-based performance test as an alternative way of showing conformance. The standard covers such devices as the mouse, trackball and other pointing devices, but it does not address voice input.

ISO 9241-10[edit]

Part 10 (1996, withdrawn) 'Dialogue principles': Gives ergonomic principles formulated in general terms; they are presented without reference to situations of use, application, environment or technology. These principles are intended to be used in specifications, design and evaluation of dialogues for office work with visual display terminals (VDTs).^[3]

ISO 9241-11[edit]

Part 11: (1998) This part deals with the extent to which a product can be used by specified users to achieve specified goals with effectiveness (Task completion by users), efficiency (Task in time) and satisfaction (responded by user in term of experience) in a specified context of use (users, tasks, equipments & environments).

ISO 9241-12[edit]

Part 12: (1998) Presentation of informationThis part contains specific recommendations for presenting and representing information on visual displays. It includes guidance on ways of representing complex information using alphanumeric and graphical/symbolic codes, screen layout, and design as well as the use of windows.

ISO 9241-13[edit]

Part 13: (1998) User guidanceThis part provides recommendations for the design and evaluation of user guidance attributes of software user interfaces including Prompts, Feedback, Status, On-line Help and Error Management.

ISO 9241-14[edit]

Part 14: (1997) Menu dialoguesThis part provides recommendations for the ergonomic design of menus used in user-computer dialogues. The recommendations cover menu structure, navigation, option selection and execution, and menu presentation (by various techniques including windowing, panels, buttons, fields, etc.).

ISO 9241-15[edit]

Part 15: (1998) Command language dialoguesThis part provides recommendations for the ergonomic design of command languages used in user-computer dialogues. The recommendations cover command language structure and syntax, command representations, input and output considerations, and feedback and help.

ISO 9241-16[edit]

Iso 9241 Part 210 Pdf Deutsch

Part 16: (1999) Direct manipulation dialoguesThis part provides recommendations for the ergonomic design of direct manipulation dialogues, and includes the manipulation of objects, and the design of metaphors, objects and attributes. It covers those aspects of Graphical User Interfaces that are directly manipulated, and not covered by other parts of ISO 9241.

ISO 9241-17[edit]

Part 17: (1998) Form-filling dialoguesThis part provides recommendations for the ergonomic design of form filling dialogues. The recommendations cover form structure and output considerations, input considerations, and form navigation.

References[edit]

1. ^'ISO 9241-1:1992'. International Organization for Standardization. Retrieved 22 July 2011.
2. ^'ISO/AWI TR 9241-1'. International Organization for Standardization. Retrieved 22 July 2011.
3. ^ ^abc'ISO 9241-10:1996'. International Organization for Standardization. Retrieved 22 July 2011.
4. ^'ISO 9241-210:2010'. International Organization for Standardization. Retrieved 22 July 2011.
5. ^'ISO 13407:1999'. International Organization for Standardization. Retrieved 28 April 2011.
6. ^http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01634493/c01634493.pdf
7. ^'RouteTo'. Supportapj.dell.com. Retrieved 2013-08-06.
8. ^http://www.acer.com/acer/service.do;jsessionid=FC40358EEEA4A55F9AB6178CF4B0337C.public_a_14c?LanguageISOCtxParam=hi&sp=page15e&CountryISOCtxParam=IN&miu10einu23.current.attN2B2F2EEF=3767&ctx2.c2att1=158&miu10ekcond13.attN2B2F2EEF=3331&miu10ekcond12.attN2B2F2EEF=3767&ctx1.att21k=1&CRC=836628430

External links[edit]

• Updates on the new parts of ISO 9241 from Userfocus.co.uk

Din Iso 9241 Teil 210